Refund policy

Return & Refund Policy

Thank you for shopping with Buyzeen. We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible to return the product and receive a refund or replacement under the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, tags, labels, and accessories, where applicable.
  • You must provide your order number or proof of purchase.
  • The product must not be damaged due to misuse, negligence, or improper handling by the customer.

Certain products may not be eligible for return due to their nature.

2. Non-Returnable Products

The following items are generally not eligible for return:

  • Personalized or customized products.
  • Products that have been used, washed, altered, or damaged by the customer.
  • Products without original packaging or accessories.
  • Clearance or final-sale products, where clearly stated at the time of purchase.
  • Any product that is specifically identified as non-returnable on its product page.

3. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • A description of the issue.
  • Clear photos or videos showing the product and packaging, if applicable.

After verification, we may offer a replacement, exchange, or full refund, depending on the circumstances and product availability.

4. Refunds

Once your returned product is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method.

Please allow [5–10] business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect, defective, or damaged product.

5. Return Shipping

If the return is due to a change of mind, incorrect size, or another reason not caused by us, the customer may be responsible for return shipping costs.

If the product is defective, damaged, or incorrectly supplied